Payment Options

City of Melissa residents are encouraged to create an account at Municipal Online Payments. The online utility billing application gives customers access to their accounts 24 hours a day, 365 days a year, and is optimized for use on mobile devices. 

Also, a new interactive voice response line will accept telephone payments at 866-261-7377. If you have any questions regarding your bill, please email our Utility Billing Department or by calling 972-838-2035, 7:30 am to 5:30 pm. Monday through Thursday and 7:30 a.m. to 11:30 a.m. Friday.


The City of Melissa accepts Cash, Check, Money Order, and Credit Card (MasterCard, Visa, American Express, and Discover).

Mail your payment to:
City of Melissa
Bank Lock Box
Department Number 531
P.O. Box 3689
Sugar Land, TX 77487

Bank Draft/ACH 

To set up Automated Clearing House (ACH) auto-draft payment, a voided check and a Bank Draft Authorization Form must be provided to the City of Melissa Utility Billing Office via email, mail, or in person. 

Online Bill Pay

Payments can be made through your bank institution online but please allow 7-10 business days for payment processing. Payments must be applied to water accounts to avoid late penalties or cutoffs for non-payment. If payment is not applied when the bill is due, late fees are applied, even if money is deducted from the account. The key is to ensure that payments are applied to water accounts before the due date. 

Curbside After-Hours 

There is also a curbside after hours drop box located on the east side of the City of Melissa City Hall. Payments received through the curbside drop box at City Hall can take up to one business day to process.

If payments are placed in the drop box after 4:00 pm on the due date, the payment will be considered late and subject to the 10% late fee. Please do not put cash in the drop box.