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Discontinue / Transfer Service

Ensure proper discontinuance or transfer of service, please follow the directions. You are responsible for any water usage that occurs while the account remains in your name.

Discontinue Service

  • Customers must submit a Request to Discontinue Service form online or in-person during normal business hours.
  • Service discontinuance may not be requested more than 7 calendar days in advance.
  • Existing security deposits will be applied to the final billing.
  • Customers will be billed for any remaining balance due on the account or in the event there is a credit remaining after the deposit has been applied, The City of Melissa will issue a refund check directly to the customer. Please allow up to 60 days for the refund check.

Transfer of Service

  • Customers must submit a Request to Transfer Service form online or in-person during normal business hours.
  • Only the primary account holder may request a transfer of service.
  • A move will be considered a transfer when the move out of the current account and the move in to the new account are within 7 days of each other.
  • The account balance and security deposit will be transferred to the new account in the billing system.
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