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Is there a fee for paying via online portal or IVR?

Payments made through the Interactive Voice Response/IVR or online payment portal are assessed a $2.00 system maintenance fee plus a 2.8% credit card processing fee per transaction.

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1. Is there a fee for paying via online portal or IVR?
2. Do other cities charge this sort of 'fee' to their customers?
3. How can I avoid paying this 'system maintenance fee'?
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