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Report Electrical Service Outage

The City of Melissa is served by two primary companies that manage the electrical infrastructure (such as power lines) in our community. Should you experience a service outage or encounter a street light outage, you will want to report the outage to one of these providers. To report a street light outage to the service provider, you will likely need the following information:

  • The nearest intersection where the pole is located
  • Pole Number located on the light pole
  • Subdivision if applicable

Resources

  • GCEC: (contact locally at 903-482-7100 / toll-free 800-967-5235)
  • ONCOR

Residents can also report a street light outage to the Public Works Department using an online form. When reporting to the Public Works Department please allow 24 hours to respond to your request.

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