Frequently Asked Questions

Everbridge is the City of Melissa’s official emergency alert system, used to share critical, time-sensitive information during emergencies and significant events that may impact public safety or daily services. Authorized City and public safety staff use Everbridge to quickly send alerts to residents through phone calls, text messages, email, and push notifications through the Everbridge Public Safety App. This multi-channel approach helps ensure important information reaches residents when it matters most.

Everbridge is a key part of the City’s emergency planning and communication efforts. In the event of an emergency or urgent situation, the City can use the system to distribute accurate, verified information across multiple platforms at once. Alerts may include severe weather, water or utility service disruptions, gas leaks, road closures, police or fire activity, missing persons, and other public safety updates.

Residents who create an Everbridge account can customize the types of alerts they receive and choose how they receive them. Personal contact information is protected and is used only for official City notifications.

The Everbridge Public Safety App provides the fastest access to alerts through push notifications and allows residents to stay informed even when they are away from home.

Everbridge also supports automated National Weather Service alerts, which are location-based and issued only when a registered address falls within a warning area.

Visit the City of Melissa’s Everbridge Community Notification Enrollment page and enter the required information online, including your address, name, phone number(s), and email address. This is the quickest way to sign up, as the information you provide is immediately registered in the system.

Residents who have recently moved within the City but kept the same phone number should be sure to enter their current address when registering. When completing the enrollment process, please fill out all screens. Any new information entered will replace previously stored data.

In some cases, addresses in newer phases of subdivisions may not be immediately recognized by the system. If your address is not accepted, you may temporarily use City Hall’s address (3411 Barker Avenue) and then contact the City so staff can follow up and assist.

For the fastest and most reliable alerts, residents are strongly encouraged to download the Everbridge Public Safety App, which delivers push notifications directly to your phone.

Everbridge is a multi-channel emergency communication system that allows the City of Melissa to quickly send alerts to specific locations or the entire community when immediate information needs to be shared.

When an emergency or urgent situation occurs, authorized City and public safety staff create an alert in Everbridge. The system then delivers that message through phone calls, text messages, email, and push notifications through the Everbridge Public Safety App, depending on the contact methods and preferences selected by the resident.

Everbridge may be used in situations that require immediate action, such as boil water notices, evacuation instructions, missing persons, or severe weather, as well as for important non-emergency notifications, including water service interruptions, road closures, and other significant service impacts.

Messages may include clear descriptions of the situation and, when necessary, instructions or recommended actions. Location-based targeting allows the City to notify only those residents who are directly affected.

To ensure accurate alert delivery, residents must register with a City of Melissa street address.

Recently Moved to Melissa?

Residents who have recently moved within the City but kept the same phone number should be sure to enter their current address when signing up. When completing registration, please fill out all screens, as the most recent information entered will replace any previous data.

Some addresses in newer phases of subdivisions may not be immediately recognized by the system. If your address is not accepted, you may temporarily use City Hall’s address (3411 Barker Avenue) and then contact the City so staff can follow up and assist.

Notification Types

Everbridge notifications are available by phone, email, text message, and push notification through the Everbridge Public Safety App. Push notifications through the app provide the fastest delivery and are strongly recommended.

Weather Warning System Notice

Everbridge supports automated National Weather Service (NWS) alerts that are location-based and issued only when a registered address falls within a warning area. Weather alerts are optional and must be selected during the sign-up process.

No. Everbridge is a free service for all Melissa residents. You will not be charged to sign up or to receive emergency and public safety alerts from the City.

Everbridge ensures you receive accurate, official information from the City when it matters most. Alerts are targeted, timely, and designed to help residents make informed decisions.

Yes. Everbridge allows you to add multiple contact methods and customize your notification preferences.

If you receive an Everbridge phone call, listen carefully to the entire message. The message may include important details or instructions. Do not call 911 for additional information unless the message specifically directs you to do so, or you need immediate assistance from police or fire. If you receive an Everbridge text message, email, or app notification, read the message carefully and follow any instructions provided.

Everbridge messages are sent to share verified, time-sensitive information. If additional updates are needed, follow-up messages may be sent through the same notification channels.

If you miss an Everbridge phone call, the alert message will still be delivered through other notification methods you have selected, such as text message, email, or the Everbridge Public Safety App. Residents who use the Everbridge Public Safety App can view current and recent alerts directly in the app, even if a phone call is missed.

To reduce the chance of missing important alerts, residents are encouraged to sign up for multiple delivery methods and download the Everbridge Public Safety App for push notifications.

No. Once you register for Everbridge, your account remains active. However, residents are encouraged to periodically review and update their contact information and alert preferences, especially if you change phone numbers, email addresses, or move to a new address within the City.

Keeping your information current helps ensure you receive alerts quickly and accurately.

Everbridge alerts from the City of Melissa are for information and public safety purposes only. An Everbridge message will never ask you to:

• Share your password, PIN, or login credentials

• Provide banking or credit card information

• Send payment or purchase anything

• Click a link to enter personal or financial information

• Call a non-City phone number to verify your account

• Download any app other than the official Everbridge Public Safety App

If you receive a message claiming to be from Everbridge that requests personal or financial information, do not respond or click any links. Report the message to the City of Melissa.