Utility Billing


3411 Barker Avenue
Melissa, TX 75454



Link: Utility Billing Page


Monday through Friday

8:00 a.m. to 5:00 p.m.

After Hours & Holidays

  • For water and wastewater emergencies, please call 972-837-4222 (forwards to on-call Public Works Personnel).
  • For water after-hours service reconnections, please call 972-838-1379 (forwards to on-call Meter Technicians).
  • Payments received through the curbside drop box at City Hall can take up to one business day to process.

Name Title Email Phone
Thatcher, Chris Customer Relations Director 972-838-1082
Magallanes, Marivel Senior Customer Service Representative 972-838-2035
Chapman, Leslie Customer Services Representative 972-838-2035
Cranfill, Brandi Customer Services Representative 972-838-2035
Ward, Cory Meter Technician 972-838-2035
Davis, Robert Meter Technician 972-838-2035

Solid Waste & Recycling 

972-392-9300/Option 2

Link: CWD Melissa Info