Utility Billing

Hours

Monday - Thursday

7:30 am to 5:30 pm

Friday

7:30 a.m. to 11:30 a.m.

After Hours & Holidays

• If service is disconnected for nonpayment and you pay your bill to reconnect before 8:00 pm same day then service will be reconnected the same day. If payment is made after 8:00 pm then service will be reconnected the next business day.
  • For water after-hours service reconnections, please call 972-838-1379 (forwards to on-call Meter Technicians).
  • Payments received through the curbside drop box at City Hall can take up to one business day to process.
  • For water and wastewater emergencies, please call 972-837-4222 (forwards to on-call Public Works Personnel).