Utility Billing

Directions

Physical Address:

3411 Barker Avenue
Melissa, TX 75454

Phone:

Fax:

972-837-4394

Hours

Monday - Thursday

7:30 am to 5:30 pm

Friday

7:30 a.m. to 11:30 a.m.

After Hours & Holidays

If service is disconnected for nonpayment and you pay your bill to reconnect before 8:00 pm same day then service will be reconnected the same day. If payment is made after 8:00 pm then service will be reconnected the next business day.
- For water after-hours service reconnections, please call 972-838-1379 (forwards to on-call Meter Technicians).
- Payments received through the curbside drop box at City Hall can take up to one business day to process.
- For water and wastewater emergencies, please call 972-837-4222 (forwards to on-call Public Works Personnel).

Staff
Name	Title	Email	Phone	Additional Phone
Thatcher, Chris	Customer Relations Director		972-838-1082
Magallanes, Marivel	Assistant Customer Relations Director		972-838-2035
Cranfill, Brandi	Customer Services Representative		972-838-2035
Frazier, Tyler	Meter Technician		972-838-2035
Davis, Robert	Meter Technician		972-838-2035

Solid Waste & Recycling

Phone:

972-392-9300/Option 2