Utility Billing


3411 Barker Avenue
Melissa, TX 75454



Link: Utility Billing Page


Monday through Friday

8:00 a.m. to 5:00 p.m.

After Hours & Holidays

  • For water and wastewater emergencies, please call 972-837-4222 (forwards to on-call Public Works Personnel).
  • For water after-hours service reconnections, please call 972-838-1379 (forwards to on-call Meter Technicians).
  • Payments received through the curbside drop box at City Hall can take up to one business day to process.

Name Title Email Phone Additional Phone
Thatcher, Chris Customer Relations Director 972-838-1082  
Magallanes, Marivel Senior Customer Service Representative 972-838-2035  
Chapman, Leslie Customer Services Representative 972-838-2035  
Cranfill, Brandi Customer Services Representative 972-838-2035  
Ward, Cory Meter Technician 972-838-2035  
Davis, Robert Meter Technician 972-838-2035  

Solid Waste & Recycling 

972-392-9300/Option 2

Link: CWD Melissa Info