Utility Billing


3411 Barker Avenue
Melissa, TX 75454



Link: Utility Billing Page


Monday - Thursday

7:30 am to 5:30 pm


7:30 a.m. to 11:30 a.m.

After Hours & Holidays

  • If service is disconnected for nonpayment and you pay your bill to reconnect before 8:00 pm same day then service will be reconnected the same day. If payment is made after 8:00 pm then service will be reconnected the next business day.
    • For water after-hours service reconnections, please call 972-838-1379 (forwards to on-call Meter Technicians).
    • Payments received through the curbside drop box at City Hall can take up to one business day to process.
    • For water and wastewater emergencies, please call 972-837-4222 (forwards to on-call Public Works Personnel).

Name Title Email Phone Additional Phone
Thatcher, Chris Customer Relations Director 972-838-1082  
Magallanes, Marivel Assistant Customer Relations Director 972-838-2035  
Cranfill, Brandi Customer Services Representative 972-838-2035  
Frazier, Tyler Meter Technician 972-838-2035  
Davis, Robert Meter Technician 972-838-2035  

Solid Waste & Recycling 

972-392-9300/Option 2

Link: CWD Melissa Info