Show All Answers

1. How are complaints made?

Any person wishing to make a complaint may do so by coming to the Melissa Police Department between 8:00 am and 5:00 pm, Monday through Friday. The Police Department is located at:
3411 Barker Avenue
Second Floor
Melissa, TX 75454

Access the City of Melissa Police Department Complaint Form (PDF).

2. What happens when a complaint is found to be true?

When the investigation of a complaint reveals that the charges are true, and should be sustained against a police employee, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature of the violation:

• Demote the employee
• Discharge the employee
• Reprimand the employee
• Suspend the employee without pay

3. What happens if the complaint is found to be unsustained?

Police Department personnel must be afforded certain rights, the same as with all citizens, and complaints must be supported by sufficient evidence. If there is insufficient evidence to sustain the complaint, the officer is notified and continues on duty. If he was removed from duty during the investigation, the employee will be paid for that period.

4. What if you are not satisfied with the appeal decision?

If you are not satisfied with the results of the investigation by the Internal Affairs Unit, you may appeal to:

• Office of the Chief of Police located at:
  3411 Barker Avenue
  Second floor
  Melissa, TX
• Collin County District Attorney located at:
  Collin County Court House
  2100 Bloomdale Road
  McKinney, TX
• Office of the Texas Rangers located at:
  5805 N Lamar Boulevard
  Austin, TX
• Federal Bureau of Investigation located at:
  One Justice Way
  Dallas, TX

The Melissa Police Department is vitally concerned with the welfare of all residents and visitors to Melissa. The police department will take action where employees have been proven derelict in their duties or are guilty of wrongdoing.