High Water Use Questions

Don't Let Outdoor Watering Sneak Up On Your Bill
With summer and higher temps around the corner, it will soon be the time of year where many see their water usage increase.  In reality, most homeowners over water their yard, unintentionally wasting money every time they take out the hose or turn on the sprinklers. Landscape watering typically accounts for the majority of household water use during summer months.  Higher water use increases water bills and increases the demand on our water supply.


How much does landscape watering impact your bill? For some customers following the conservation watering restrictions of no more that Twice per week, can still result in an increase of more than 10,000 to 15,000 gallons on their monthly water bill for irrigation alone! 

Sound crazy?  You may be surprised...An automatic sprinkler system provides a convenience, but people have a responsibility to operate their systems efficiently and effectively.  According to the EPA, if you set your sprinkler system to run automatically and it is not programmed properly, you could use up to 35 percent more water than your neighbors without a sprinkler system.

There are a number of good irrigation use calculators available, such as the City of McKinney Irrigation Calculator where you can easily see this illustrated.  

  • This calculator will be dependent on the number of zones in your system, how long you water each zone and how often and with that information it will give you an estimate of monthly water usage due to irrigation alone.

Take Control with the Power of Data

Power of Data








To maintain maximum control of your water use, we recommend you operate your sprinkler system manually and take advantage of the WaterMyYard program and only water when local weather data tells you that you need to.

However, if you decide to run your sprinkler system on the automatic setting, take the time to check out some helpful tips to control your sprinkler to ensure you don’t put an unnecessary strain on our water supply, or your wallet.

Don't forget that thanks to the City's use of an Advanced Metering Infrastructure (AMI) and the fully functional U2You Customer Portal, customers can get direct access to view your water usage in monthly, daily and hourly increments.  Want to avoid entering that second or third billing tier?  Setup customized usage alerts to receive notification by email and/or text message based on your defined usage thresholds - allowing more direct control over your own water usage and subsequent bill.  Participants are also able to see how their household’s usage compares to other residents that have also signed up.  So take control of your water usage today!  Learn more .

If you have any questions about your data or how to use the portal, please contact ub@cityofmelissa.com and we will be glad to assist you!


Below are some FAQ's you can refer to that may help explain the increases. If after going through this checklist you still feel there is no reasonable explanation for your increased usage, feel free to contact Utility Billing during normal business hours at (972) 838-2035 for further assistance.

What is considered average water usage?

Where could the increase in my water usage be coming from?

Could the increase be due to irrigation and/or outdoor watering?

My bill seems higher than usual?

My consumption did not change greatly but the billed amount did?

I am concerned my meter reading is not accurate?