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How does CodeRED work?

CodeRED is an ultra-high-speed telephone communication service for emergency notifications which allows us to telephone all or targeted areas of the City in case of an emergency. The City will utilize CodeRED in any situation that requires immediate action (such as a boil-water notice, missing child, and evacuation notices) but CodeRED may also be used in situations that are non-emergency related such as water service interruptions or traffic closures.

CodeRED delivers a prerecorded message describing the situations to a live person or an answering machine in the affected area possibly including instructions requiring action on the part of the recipient. The system works with both land line and cellular phones, but you must have a City of Melissa street address in order for the system to issue the proper notices.

Recently Moved to Melissa?

Those who have recently moved to the City but kept the same listed or unlisted number will need to input their current address into the database. When entering information, please fill out all of the screens. The newest data entered will replace the old data. Some have shared that addresses in newer phases of subdivisions may not be recognized. Should the system not accept your address you can use City Hall’s address (3411 Barker Avenue) and then let us know so we can follow-up accordingly.

Notification Types

Both CodeRED and CodeRED Weather Warning notifications are available by phone, email, text and mobile app (weather warning is an additional add on for a fee). For the most reliable severe weather warning delivery the City recommends you elect to receive the weather warnings via phone due to reported delays in receiving text messages as delivery time may vary by mobile service providers.

Weather Warning System Notice

Please note that the CodeRED Weather Warning System calls only when warnings are issued and only if your address is in the path of the storm and for those warnings you have elected to receive. If you want to be notified of watches and warnings issued to the broader geographical area, we recommend you consider purchasing a National Oceanic and Atmospheric Administration (NOAA) Weather Radio with Specific Area Message Encoding (SAME) technology which ensures you will receive Advisories, Watches, and Warnings that are intended for your specific area or those you choose to follow.

Visit the NOAA website to learn more about NOAA National Weather Radios.

Show All Answers

1. What is CodeRED and what is it used for?
2. What is CodeRED Weather Warning?
3. How do I sign up?
4. How does CodeRED work?
5. Is there a cost to register for CodeRED?
6. How will I know when CodeRED is calling?
7. Why is CodeRED important to me?
8. Can I register more than one phone number or email for my address?
9. What do I do if I receive a CodeRED message?
10. What if I miss a CodeRED phone call?
11. Do I ever need to renew my registration?
12. What is the CodeRED Mobile Alert app?
13. How do I opt out of CodeRED Weather Warning notifications?
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