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Home > Online Bill Pay

Pay your City of Melissa Utility Bill Online!

The City of Melissa has partnered with FATHOM to provide utility customer service and billing.  This change is part of the City's ongoing effort to provide premier utility billing services to you, our customer.

Click on button below and update your bookmarks to: https://melissa.gwfathom.com/Pay-Bill.aspx

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**You will need your Customer-Account number
from your bill to make an online payment**

Need some help on how to sign up and find your bill?



Important Note Re: Credit/Debit Card Payments

Beginning with the bill you receive due in November 2015,  you will be assessed a convenience fee of 2.8% or $1 (whichever is higher) by the credit card processor should you continue to pay by credit/debit card (one-time or recurring).  This is not a fee charged by the City of Melissa or our Customer Care partner FATHOM, this fee is passed through DIRECTLY from the credit card processor to you the customer at the time of the transaction.  Click here to learn more about why this fee is needed

To avoid this fee you can use an e-Check to make an electronic one-time payment as well.

Any questions, please contact FATHOM Customer Care at 855-266-4941.


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