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HomeDEPARTMENTSUtility Billing > New Utility Services

New ServiceUtilities folder

We are happy you have chosen Melissa for your home and we are looking forward to meeting you and serving you. 

To establish new service for Residential and/or Commercial water, sewer & solid waste service:

Contact our Customer Care partner FATHOM at (855) 266-4941, Monday through Friday, 8:00 a.m. to 5:00 p.m.

You may also submit your request for service online at our UtoYou Customer Portal.  Just select 'New Service Request' from the menu where you can request new service through 2turniton.

Please note that this process will not be complete until your security deposit has been paid. You will receive a confirmation email from 2turniton and FATHOM Customer Care will call you within two (2) business days to complete your setup and take your deposit over the phone. NOTE: If you need same or next day service, please call (855) 266-4941 and we will do our best to accommodate the request in shorter notice.

For commercial solid waste service contact Waste Connections (Formerly Progressive Waste Solutions) directly at (469) 452-8000.

For Construction Hydrant Meters, please complete application and return with $1,500.00 deposit to the City of Melissa (Cash or Check ONLY).

*Please note that service may not be started (or stopped) more than 7 calendar days in advance.*

You will be asked to provide the following:

  • Customer information - Your Name, last 4-digits of your Social Security Number OR Date of Birth
  • Additional information may be required depending on prior account history
  • Security Deposit (most residential deposits are $150 but may depend on meter size)

As you set up service, please be aware of the following options for paying your utility bill to the City of Melissa:

  • Auto pay using ACH or Credit/Debit Card* - MUST sign up with FATHOM Customer Care or complete form available in the UtoYou Customer Portal *Note you must sign-up at least 7 business days before the Bill Due Date in order to pay using ACH on the current bill*
  • In office at: Melissa City Hall at 3411 Barker Avenue during regular department business hours (M-F 8:00 a.m. to noon and 1:30 to 5:00 p.m.)
  • Curbside drop box in front of City Hall at 3411 Barker Avenue - available 24 hours, 7 days a week
  • By Phone with Credit/Debit Card* or e-check at: 855-266-4941, M-F 8:00 a.m. to 5:00 p.m. (24 hour IVR available for after hours payments and Bilingual Support)
  • By mail to address: City of Melissa, PO Box 52747, Phoenix, AZ 85072 (Remittance Coupon included in bill)
  • Want to go paperless?  Sign-up for E-BILL here: https://melissa.gwfathom.com/Go-Green.aspx
*Beginning with the bill you receive in November 2015,  you will be assessed a convenience fee of 2.8% or $1 (whichever is higher) by the credit card processor should you continue to pay by credit/debit card.  This is not a fee charged by the City of Melissa or our Customer Care partner FATHOM, this fee is passed through DIRECTLY from the credit card processor to you the customer at the time of the transaction.

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