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HomeDEPARTMENTS > Utility Billing

City of Melissa Utility Billing

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The mission of the Utility Billing Department is to ensure accuracy and efficiency in the assessment, distribution, and collection of utility charges.  We will strive to provide customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner.  

The City of Melissa partners with FATHOM to provide utility customer service and billing.  This partnership supports the City's ongoing effort to provide premier utility billing services to you, our customer. 

FATHOM Customer Care is available 8:00 a.m. to 5:00 p.m., Monday through Friday at (855) 266-4941 to assist customers with the following: 

  • Establish new service (please press " *"  at the prompt for new accounts)   
  • Bilingual customer support (Español)
  • Make changes to your existing account
  • Transfer or discontinue services 
  • Make payments on existing accounts (e-check,credit or debit card)
  • Questions regarding your bill, account access and services and more.  
    • Questions regarding Solid Waste & Recycling, including missed pickups, should be directed to Waste Connections at (469) 452-8000 or iesimelissa@iesi.com 
City of Melissa Utility Billing Department Staff: 
Carrie Mikeska         Administrative Services Manager/ Utility Billing Supervisor
Debbie Royston
Customer Service Representative
Kim Tiner
Customer Service Representative 
Our staff are available 8:00 a.m. to 5:00 p.m., Monday through Friday to address any concerns regarding customer interactions with FATHOM Customer Service or to assist our customers with their utility accounts in any way we can.

Location:
Melissa City Hall
3411 Barker Avenue
Melissa, TX 75454

(972) 838-2035 (No after hour voice mail)
Fax: (972) 837-4394 
Email: ub@cityofmelissa.com *
*please note staff does not respond to this account after hours; for emergencies or service reconnections, please call Public Works on call at (972) 837-4222** 

After-Hours and Holidays
:

  • Water and Wastewater emergencies and after hour service reconnections, please call (972) 837-4222 (forwards to on-call Public Works Personnel).
  • FATHOM IVR Auto Attendant, please call (855) 266-4941 to make payments using e-check,credit or debit card.
  • Curbside payment drop box those dropped off after 4:00 p.m. are processed the next business day after 8:00 a.m.  (This includes bill due date so plan accordingly to avoid late penalty.)

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U2You Customer Portal: 
Learn more how you can start viewing your detailed water usage.  Click on the image to sign-up for online account access today! 

Current Water Conservation Recommendations:

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The North Texas Municipal Water District (NTMWD) and City of Melissa encourages consumers toprepare their lawns and landscapes for annual “hibernation.”

As of November 1st, we recommend turning off irrigation systems and only watering lawns when needed and apply 2 inches – 4 inches of mulch in the landscape beds.

For more information visit the Water Conservation Measures Web Page.

Want to be sure you are watering ONLY what you need?  
Sign-up for WaterMyYard.org and receive weekly notifications based on LOCAL weather data right here in Melissa!


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