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HomeDEPARTMENTS > Utility Billing

City of Melissa Utility Billing

The mission of the Utility Billing Department is to ensure accuracy and efficiency in the assessment, distribution, and collection of utility charges.  We will strive to provide customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner.

The City of Melissa partners with FATHOM to provide utility customer service and billing.  This partnership supports the City's ongoing effort to provide premier utility billing services to you, our customer.  Click here for more on this transition.

To establish new service, pay your bill, make changes to your account or to transfer or discontinue service - please contact:
Customer Care at 
(855) 266-4941(if you do not have an account established, press * at prompt)
M-F, 8:00 a.m. to 5:00 p.m. or email melissa.support@gwfathom.com

IVR available for Bilingual Support - Spanish & English and for after-hours payments.

U2You Customer Portal

With the completion of the City’s Advanced Metering Infrastructure (AMI) implementation the full U2You Customer Portal for City of Melissa water utility customers is now available!  Learn more how you can start viewing your detailed water usage.

Not signed up for online access yet?  Click on the image below to sign-up today! 

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Please update any bookmarks of links you have saved to the new U2You Customer Portal - click on the image above or visit 


Our Staff: 
Erin Mynatt Assistant to the City Manager - Utility Billing Department Manager
Tyler Brewer Administrative Services Manager - Lead Customer Service/Water Conservation
Debbie Royston
Customer Service Representative
Kim Tiner
Customer Service Representative

Melissa City Hall
3411 Barker Avenue
Melissa, TX 75454
(972) 838-2035 (No after hour voice mail)
Fax: (972) 837-4394 
Email: ub@cityofmelissa.com **please note staff does not respond to this account after hours; for emergencies or service reconnections, please call Public Works on call at (972) 837-2460**

Office Hours: Monday-Friday, 8:00 a.m. to 12:00 p.m. and 1:30 to 5:00 p.m.

After Hours and Holidays:
Water and Wastewater emergencies and after hour service reconnections, please call (972) 837-4222 which forwards to on-call Public Works Personnel.

Questions regarding Solid Waste & Recycling, including missed pickups, please call Waste Connections (Formerly Progressive Waste Solutions) at (469) 452-8000 or email iesimelissa@iesi.com.

Curbside drop box located on the east side of the City of Melissa City Hall.  Payments placed in the drop box after 4:00 p.m. are processed the next business day after 8:00 a.m. - this includes bill due date so plan accordingly to avoid late penalty.

Current Water Conservation Restrictions:

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As of April 1, 2017, North Texas Municipal Water District's 2014 Water Conservation Plan's Standard Water Conservation Guidelines are in effect through October 31st:

**Landscape watering allowed up to twice per week as needed**  Other restrictions remain in place - for more information visit the Water Conservation Measures Web Page.

Want to be sure you are watering ONLY what you need?  Sign-up for WaterMyYard.org and receive weekly notifications based on LOCAL weather data right here in Melissa!

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